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FAQs

Q#1: How do I Contact You?

Answer: Please email us at hwh@hayyswarehouse.com. We will endeavour to get back to you asap. We usually respond within 24 hours.

Q#2: When will I receive my package?

Answer: Please note we endeavour to dispatch your order within one business day. It takes around 14 business days to deliver your item to your doorsteps.

Q#3: How do I subscribe to your newsletter?

Answer: In the footer of the homepage, there is a text box under “Sign up for our newsletter” where you can enter your email address. You will then receive an email notifying you that you are subscribed.

Q#4: I can't find an item that I am looking for?

Answer: Please contact us through email and we will do our best to help.

Q#5: What's my order status?

Answer: You can track your order any time when it is shipped and can check your order status. We send out an email with link which takes you to tracking order page.

Q#6: How do I cancel my order?

Answer: Please email us immediately with your order details and we will endeavour to cancel and refund straight away, please remember Depending on the status of your order, we may not be able to cancel it.

Q#7: Can I exchange my order?

Answer: We are currently not set up for exchanges.

Q#8: I forgot to add an item to my order; can I make a change before it ships?

Answer: Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order

Q#9: Can I make a change to my billing or shipping address before my package ships?

Answer: You may change your shipping address after you place an order by contacting customer service. Please endeavour to do so immediately, once the item is shipped, we are not able to change the address. Please email at hwh@hayyswarehouse.com aswell.

FAQs